Terms and Conditions for Carpetcleaning SE17
These Terms and Conditions set out the basis on which carpet cleaning services are provided by Carpetcleaning SE17. By making a booking, confirming an appointment, or allowing work to begin, the customer agrees to be bound by these terms. They are designed to make the service clear, fair, and consistent, while reflecting standard UK consumer and service expectations. In these terms, references to “we”, “us”, and “our” mean the service provider, and references to “you” and “your” mean the customer.
These terms apply to all carpet cleaning, upholstery cleaning, rug cleaning, stain treatment, deodorising, and related services offered under the Carpetcleaning SE17 name. They apply whether the work is booked for a domestic property, rental property, or commercial premises. Any special agreement must be confirmed in writing and will only apply to the extent that it does not conflict with these Terms and Conditions.
We aim to provide a professional carpet cleaning service with reasonable care and skill. However, cleaning results can vary depending on fibre type, pile condition, age, previous treatment, staining, wear, and the general condition of the carpet or fabric. Because of this, no guarantee is given that every mark, smell, or defect can be completely removed. These terms should therefore be read carefully before confirming a booking.
1. Booking Process
A booking for carpet cleaning SE17 may be made after an initial enquiry and service assessment. The customer must provide accurate information about the property, the items to be cleaned, access arrangements, parking restrictions, floor type, visible damage, and any known stains, odours, or prior treatments. This information helps us assess the likely time required, the equipment needed, and whether the service is suitable.
Once a request is received, we may provide an estimate or quotation. Any estimate is based on the details supplied at the time of booking. If the actual condition of the carpets or soft furnishings differs from the information provided, we may revise the price, the scope of work, or the time required before starting the service. An estimate does not become a fixed contract unless we expressly confirm it as such in writing.
Bookings are only confirmed when we accept the appointment and provide a date or time window. We reserve the right to refuse or reschedule a booking where access is difficult, the property is unsafe, the requested work is outside our normal service range, or the customer has failed to disclose material information. A confirmed appointment is made on the assumption that the property will be ready for work at the agreed time and that the customer will ensure clear access to the relevant areas.
2. Customer Responsibilities Before the Visit
Before the carpet cleaning appointment, you must remove small personal items, fragile objects, valuables, and any items that could be damaged by water, cleaning solutions, movement, or equipment. Where required, you should move lightweight furniture, and you should inform us in advance if any heavy items will remain in place. We may decline to move certain items, including items that are too heavy, unstable, fitted, valuable, or unsafe to move.
You must tell us about any known issues affecting the area to be cleaned, such as loose carpet fitting, underlay problems, pre-existing burns, tears, colour loss, damp, mould, pest issues, or previous professional or DIY treatments. This is important because some conditions may limit the outcome or create a risk of further damage. If we believe the surface is unsuitable for wet cleaning, we may stop the work or adapt the method used.
You are responsible for ensuring a suitable water supply, electricity supply, and access to the property at the agreed time. Delays caused by locked premises, no access, unavailable parking, incorrect addresses, or missing utilities may result in additional charges or cancellation fees. If the appointment cannot proceed because the property is not ready, the booking may be treated as a late cancellation or failed visit.
3. Payments and Charges
Prices for carpet cleaning SE17 services may be provided as fixed prices, minimum charges, room-based rates, item-based rates, or hourly rates, depending on the job. Any price given before attendance is based on the information supplied and may be adjusted if the work differs from the description provided. Additional charges may apply for severe staining, specialist stain treatment, deodorising, excessive furniture moving, restricted access, parking costs, or emergency attendance if agreed.
Unless otherwise stated in writing, payment is due on completion of the work. We may accept payment by card, bank transfer, cash, or another agreed method. Payment must be made in full unless we have agreed a deposit, staged payment, or invoice arrangement in advance. Where an invoice is issued, the payment date shown on the invoice will apply.
Any deposit paid to secure a booking may be non-refundable where this is clearly stated at the time of booking and where we have reserved time, staff, or equipment for your appointment. If a card payment is declined, reversed, or otherwise fails, you remain responsible for settling the balance immediately. We may charge reasonable costs incurred in recovering overdue amounts, subject always to applicable law.
4. Cancellations, Amendments, and Missed Appointments
If you need to cancel or change your booking, you should notify us as soon as possible. A reasonable cancellation period is expected so that the time slot may be reassigned. If you cancel at short notice, fail to provide access, or are not present when required, we may charge a cancellation fee to reflect the loss of reserved time and any expenses already incurred.
Where a booking is amended, we will do our best to accommodate the change, but we cannot guarantee the same time, team, or quoted price. If you request a postponement, the new date will be subject to availability. We may also cancel or reschedule a booking due to circumstances beyond our control, including staff illness, severe weather, equipment failure, traffic disruption, or other operational issues. In such cases, we will aim to offer an alternative appointment.
If we need to cancel because the property is unsafe, the customer has provided misleading information, or the work requested falls outside our service terms, we may do so without liability beyond any refund due for amounts paid in advance for work not performed. No further compensation will be payable for loss of time, inconvenience, or indirect loss, except where required by law.
5. Service Standards and Limitations
We will use reasonable care and skill when carrying out cleaning services. The methods and solutions used may include hot water extraction, low-moisture cleaning, spot treatment, deodorising, and other appropriate techniques depending on the material and condition of the item. The exact method is chosen at our discretion unless a specific method has been agreed in writing and is suitable for the item.
Some stains may be permanent or may reappear after cleaning due to residue, wick-back, fibre damage, or previous improper treatment. Areas of heavy wear, fading, shading, pile distortion, or dye instability may become more visible after soil is removed. Cleaning does not restore worn fibres to a new condition, and we do not guarantee colourfastness or the complete removal of every stain or odour.
We may refuse to clean items that are excessively fragile, heavily contaminated, structurally unsound, or unsuitable for wet processing. Where we believe that a surface may be at risk, we may ask you to sign a disclaimer or accept a limited scope of work. If you choose to proceed against our advice, you do so at your own risk, except where any loss is caused by our negligence.
6. Liability and Claims
Nothing in these Terms and Conditions limits or excludes liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot be excluded under UK law. Subject to that, we are not responsible for indirect or consequential loss, loss of profit, loss of business, loss of opportunity, or loss arising from delays outside our control.
Where we are found liable for damage to property, our liability will normally be limited to the reasonable cost of repair or replacement, taking into account wear and tear, age, and pre-existing condition. We will not be liable for damage arising from the customer’s failure to provide accurate information, failure to remove items, or failure to follow aftercare instructions. Claims must be reported within a reasonable time after the service is completed, and evidence may be required.
If a concern is raised, we may inspect the item or ask for photographs before deciding whether any remedial action is appropriate. We reserve the right to return and attempt a reasonable remedy before any claim is settled. If the customer arranges third-party work without giving us the opportunity to inspect or correct the issue, this may affect any claim. This does not affect your statutory rights under the Consumer Rights Act 2015.
If you are dissatisfied with any aspect of the service, you should notify us promptly and allow us a reasonable opportunity to investigate. Because carpet and upholstery cleaning may continue to dry and settle after the technician leaves, some results can only be assessed once the item is fully dry. Reasonable aftercare may include ventilation, avoiding foot traffic, and keeping pets off treated areas until drying is complete.
These terms may be updated from time to time to reflect legal, operational, or business changes. The version in force at the time of booking will apply to that booking unless a later written agreement states otherwise. By proceeding with a booking, you confirm that you have read, understood, and accepted the terms governing the carpet cleaning service.