Carpet Cleaning SE17 Terms and Conditions
These Terms and Conditions set out the basis on which Carpet Cleaning SE17 provides carpet and related cleaning services to residential and commercial customers within its service area. By placing a booking or allowing work to commence, you agree to be bound by these Terms and Conditions.
1. Definitions
In these Terms and Conditions, the following expressions have the meanings set out below:
Customer means the individual or business purchasing services from Carpet Cleaning SE17.
Company means Carpet Cleaning SE17, the provider of the services.
Services means carpet cleaning and any additional cleaning services agreed between the Customer and the Company.
Premises means the property or location where the Services are to be carried out.
Terms means these Terms and Conditions as amended from time to time.
2. Scope of Services
The Company provides professional carpet cleaning and related services within its operational area, including but not limited to standard carpet cleaning, stain treatment where appropriate, and optional upholstery or rug cleaning where agreed in advance.
The specific Services to be provided will be confirmed at the time of booking, based on the information supplied by the Customer. Any additional tasks requested on the day of service are subject to the Companys agreement and may incur extra charges.
3. Booking Process
3.1 Bookings may be requested by the Customer through the Companys accepted communication channels. The Customer must provide accurate details regarding the Premises, the areas or items to be cleaned, and any particular concerns such as heavy soiling, stains, or access limitations.
3.2 A booking is only confirmed when the Company has acknowledged the request and provided a date, time window, and indicative price, and the Customer has accepted these details. The Company reserves the right to decline any booking request at its sole discretion.
3.3 The Customer must ensure that someone with authority to grant access and approve work is present at the Premises at the agreed time, unless otherwise agreed in advance.
3.4 The Company may request a deposit or pre-authorisation to secure the booking. If a deposit is required, the booking will not be considered confirmed until the deposit has been received by the Company.
4. Access and Customer Obligations
4.1 The Customer is responsible for ensuring safe and reasonable access to the Premises, including access to all areas to be cleaned.
4.2 The Customer must make sure that electricity and running water are available throughout the appointment, as these are required for most carpet cleaning equipment.
4.3 The Customer is responsible for moving fragile, valuable, or easily damaged items, and for securing cash, jewellery, and other valuables before the commencement of the Services. The Company does not accept responsibility for loss of or damage to such items that are not removed or secured.
4.4 If pets are present at the Premises, the Customer must ensure that they are safely contained away from the working area for the duration of the appointment.
5. Pricing and Quotations
5.1 Any prices or quotations provided prior to the visit are based on the information supplied by the Customer and are subject to change if that information is incomplete or inaccurate, or if the actual condition or size of the areas to be cleaned differs significantly from what was described.
5.2 The Company may adjust the quotation on arrival if additional work is required, if the level of soiling is greater than anticipated, or if access is more difficult than expected. Any revised price will be communicated to the Customer before work begins.
5.3 Unless otherwise stated, all prices are provided in pounds sterling and are inclusive or exclusive of applicable taxes according to current legislation and the Companys status.
6. Payment Terms
6.1 Payment is due in full on completion of the Services, unless alternative arrangements have been agreed in writing in advance.
6.2 The Company accepts payment by methods specified at the time of booking or on the day of service. The Customer is responsible for ensuring that the chosen method of payment is valid and that sufficient funds are available.
6.3 For commercial Customers or account holders, payment terms may differ and will be confirmed separately. Invoices must be settled within the agreed period. The Company reserves the right to charge interest or late payment fees on overdue amounts in accordance with applicable law.
6.4 If payment is not received in accordance with these Terms, the Company may suspend further Services and may take steps to recover any outstanding sums, including using third-party collection agencies where necessary.
7. Cancellations and Rescheduling
7.1 The Customer may cancel or reschedule a booking by giving the Company reasonable notice. The minimum notice period required for cancellation or rescheduling without charge will be communicated at the time of booking.
7.2 If the Customer cancels or reschedules with less notice than required, the Company reserves the right to charge a cancellation fee, which may be up to the full value of the scheduled Services, depending on the circumstances and any costs or losses incurred.
7.3 If the Company is unable to gain access to the Premises at the agreed time, or if the Premises are not in a suitable state for the Services to be carried out, this may be treated as a late cancellation and a fee may be charged.
7.4 The Company reserves the right to cancel or reschedule a booking due to unforeseen circumstances, such as staff illness, vehicle breakdown, extreme weather, or safety concerns. In such cases, the Company will notify the Customer as soon as reasonably practicable and offer an alternative appointment. The Company will not be liable for any indirect losses or expenses arising from such changes.
8. Standards of Service and Limitations
8.1 The Company aims to deliver Services with reasonable care and skill, using appropriate cleaning methods and materials for the type of carpet and level of soiling as advised by the Customer and observed by the technician.
8.2 While the Company will use reasonable efforts to treat stains and marks, complete removal cannot be guaranteed. Certain substances, age of the stain, prior use of over-the-counter products, or the nature of the carpet fibres may limit results.
8.3 The Customer acknowledges that some carpets and fabrics may react unpredictably to cleaning, especially if they are old, heavily worn, or have been previously treated with incompatible products. The Company will take reasonable precautions but cannot be held responsible for pre-existing damage, wear, fading, or latent defects that are revealed or made more visible by cleaning.
8.4 Drying times vary depending on ventilation, temperature, humidity, and the type of carpet. The Company may provide an estimated drying time but this is only a guide and not a guarantee.
9. Customer Complaints
9.1 Any concerns about the Services should be reported to the Company as soon as possible, and in any event within a reasonable time after completion of the work.
9.2 The Company will investigate any complaint promptly and, where appropriate, may arrange a revisit to inspect and, if feasible, rectify the issue. The Companys liability will not exceed the value of the Services provided to the affected area or item.
10. Liability and Insurance
10.1 The Company maintains appropriate insurance for its operations, subject to the terms and exclusions of the relevant policy or policies.
10.2 Nothing in these Terms excludes or limits the Companys liability for death or personal injury caused by its negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot be excluded or limited under applicable law.
10.3 Subject to the above, the Company will not be liable for any indirect or consequential loss, such as loss of profit, loss of business, or loss of opportunity, arising out of or in connection with the Services.
10.4 The Companys total liability for any loss or damage arising out of or in connection with the Services, whether in contract, tort, or otherwise, will be limited to the total price paid or payable by the Customer for the specific Services giving rise to the claim.
10.5 The Customer is responsible for notifying the Company of any items of particular value or sensitivity in areas to be cleaned. The Company accepts no liability for damage to items that should reasonably have been removed or protected by the Customer in advance.
11. Waste Handling and Environmental Regulations
11.1 The Company will handle and dispose of waste generated during the provision of Services in accordance with applicable environmental and waste regulations.
11.2 Any waste removed from the Premises by the Company will be managed responsibly and, where required, through authorised waste carriers or facilities. The Customer acknowledges that additional charges may apply for the removal of excessive waste or specialist waste not normally associated with carpet cleaning.
11.3 The Customer agrees not to request or require the Company to dispose of waste in any unlawful or inappropriate manner. The Company reserves the right to refuse to handle any waste that it reasonably believes to be hazardous or not suitable for removal under its standard procedures.
12. Health and Safety
12.1 The Company operates in line with relevant health and safety requirements and expects the Customer to support a safe working environment.
12.2 If the Premises are considered unsafe or unsuitable for work to proceed, the Company may suspend or cancel the Services. In such cases, a charge may apply where time and costs have already been incurred.
12.3 The Customer must inform the Company of any known hazards at the Premises, such as loose floor coverings, electrical issues, or the presence of hazardous substances.
13. Property Damage
13.1 Any alleged damage must be reported to the Company as soon as reasonably possible after discovery and no later than a reasonable time after completion of the Services.
13.2 The Customer must allow the Company reasonable opportunity to inspect the alleged damage before any repairs or alterations are carried out. Failure to do so may affect the Companys ability to investigate and, where appropriate, provide redress.
14. Force Majeure
14.1 The Company will not be liable for any failure or delay in performing its obligations where such failure or delay is due to events beyond its reasonable control, including but not limited to extreme weather, natural disasters, strikes, transport disruptions, or government restrictions.
15. Amendments to These Terms
15.1 The Company may update or amend these Terms from time to time. The version in force at the time of the Customers booking will apply to that booking.
15.2 Continued use of the Services after any changes have been notified or made available will be taken as acceptance of the updated Terms.
16. Governing Law and Jurisdiction
16.1 These Terms and any dispute or claim arising out of or in connection with them or the Services shall be governed by and construed in accordance with the laws of England and Wales.
16.2 The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms or the Services provided.
17. Entire Agreement
17.1 These Terms, together with any written confirmation of booking and any agreed variations, constitute the entire agreement between the Customer and the Company in relation to the Services and supersede any prior discussions or understandings.
17.2 If any provision of these Terms is found to be invalid or unenforceable by a court of competent jurisdiction, the remaining provisions shall remain in full force and effect.
18. Contact and Communication
18.1 The Customer is responsible for ensuring that the Company has up-to-date contact details for confirming bookings, discussing access and service requirements, and resolving any queries.
18.2 Notices or important communications may be delivered using the contact methods agreed at the time of booking. It is the Customers responsibility to monitor these and notify the Company of any changes.
By placing a booking or allowing Services to commence, the Customer confirms that they have read, understood, and agree to these Terms and Conditions for carpet cleaning and associated services within the Companys service area.
